Shipping policy

Effective date: 23 November 2025
Entity: THE ORK FORGE LTD (Company No. 16749185)
Registered address: Unit A12, Stafford Park 15, Telford, TF3 3BB, United Kingdom
Trading as: The Ork Forge Distribution (“we”, “us”, “our”)

Scope: This Shipping Policy applies to wholesale (business‑to‑business) orders supplied by The Ork Forge Distribution to retailers, webstores and distributors. Consumer retail orders are governed by our Retail Terms (not this policy).

1) Ordering & Fulfilment

1.1 Account setup. Trade supply is available to approved business customers with a valid VAT number (if applicable) and EORI for exports. New accounts may be subject to credit checks.
1.2 Order placement. Orders must be placed via our trade portal, EDI/CSV, or email purchase order (PO). Minimum order value (MOV): £150(ex VAT).
1.3 Cut‑off times. Orders received by 17:00**:**** (UK time)** on business days ship same day / next business day subject to stock and cleared payment/credit.
1.4 Backorders & allocations. Where demand exceeds allocation, we may part‑ship and place the balance on backorder unless you opt out. Backorders under **£150**may be held to ship with your next order.

2) Delivery, Risk & Title

2.1 Delivery terms (UK). Default terms are DAP – Delivered At Place (Incoterms® 2020) to your receiving address using parcel networks or pallet carriers.
2.2 Export terms. For international shipments the default is DAP unless otherwise agreed. Under DAP, customs duties, taxes and import fees are payable by you.
2.3 Risk. Risk in goods passes to you upon delivery at the first physical point of receipt (your dock or nominated 3PL).
2.4 Title (retention of ownership). Title to goods remains with The Ork Forge Distribution until paid for in full, including any associated charges. Goods must be stored separately and insured until title passes.
2.5 Delivery windows (indicative). Parcels: 24–72 hours UK mainland; Pallets: 48–96 hours. Remote areas and peak periods may vary; times are estimates, not guarantees.
2.6 Missed deliveries & re‑delivery. Where a carrier attempts delivery and fails for reasons within your control, re‑delivery/return charges may apply.

3) Shipping Methods

3.1 Packing standards. Items are shipped in manufacturer cartons or protective packaging with void fill. Pallets are banded and wrapped; ASNs available on request.
3.2 Charges. Shipping is charged at cost‑plus based on weight/volumetric or pallet space. Free‑carriage threshold: £200(ex VAT) for mainland UK parcel consignments. Surcharges may apply for liquids/aerosols or oversized items.
3.3 Hazardous/age‑restricted lines. Certain items may require specific carriers or age‑verification; extra charges may apply.

4) Receiving & Inspection (Your Obligations)

4.1 Count & inspect on arrival. Inspect shipments upon receipt. Note any visible damage/shortages on the carrier’s delivery note at the time of delivery and obtain the driver’s countersignature.
4.2 Reporting windows.

  • Damage in transit / short shipment: Notify within 48 hours of delivery with photos of packaging, labels and contents.

  • Concealed damages / mis‑picks: Notify within 5 business days of delivery.
    Claims raised outside these windows may be rejected where carrier remedies are unavailable.

5) Pricing, Taxes & Payment

5.1 Prices. Prices are quoted ex VAT and subject to change.
5.2 VAT. UK VAT is charged at the prevailing rate. Zero‑rating may apply to qualifying exports; evidence of export may be required.
5.3 Duties & import taxes. For DAP exports, you are responsible for duties, taxes and customs clearance.
5.4 Payment terms. Pro‑forma for new accounts. Late payments may accrue interest under the Late Payment of Commercial Debts (Interest) Act 1998 as amended.

6) Warranties, Liability & Compliance

6.1 Manufacturer warranties. We pass through manufacturer warranties where offered; we are not the manufacturer.
6.2 Limitation of liability. To the maximum extent permitted by law, our liability is limited to the price of the goods supplied under the relevant order; we exclude indirect or consequential loss.
6.3 Product safety & compliance. Goods will carry appropriate markings (e.g., CE/UKCA where required) and English‑language safety information where applicable.

7) Optional Services

7.1 Dropship to consumer (UK only). We can fulfil on your behalf using your branded packing slips. Consumer returns must not be sent to our warehouse without prior agreement; see our separate Returns (RMA) Policy for trade returns. Fees apply.
7.2 Re‑labelling / kitting. Available by quotation; may affect returnability.

8) Force Majeure & General

We are not liable for delays caused by events outside our reasonable control (e.g., strikes, carrier network failures, extreme weather). We may update this policy at any time; the latest version applies to new orders. Nothing in this policy limits statutory rights that cannot be excluded under UK law.

9) Contact

Trade & Sales: sales@theorkforge.com
Operations & Logistics: support@theorkforge.com